Help with logging into RoboKind

Resetting your RoboKind Central/Companion Password

To reset your RoboKind Central password, please use the "Forgot Password" link on the login screen, and enter your email address to have a password reset link sent.

• If you do not receive the e-mail within 10 minutes, please troubleshoot. 

If you are receiving an “invalid token” error and it has not been more than 24 hours since the reset e-mail was received, try the following:

1. 1. Instead of clicking on the password reset link in your e-mail program, copy & paste the link into your web browser.

   2. If available, attempt logging in from a different web browser, or reset the browser cache for that page using CONTROL-F5 for Windows Desktops, CONTROL-FN-F5 on Windows laptops, or COMMAND-SHIFT-R on a Mac.

   3. Forward the received e-mail to another device, such as a personal cell phone to set your password.

If the issue is happening on an iPad only but not in RoboKind Central:

1. 1. Check to ensure the version number in the lower right hand of the tablet displays the current software version.

   2. Check to make sure the iPad’s network connection is not in low data mode.

If you are still having trouble, we'll need to determine if the issue is specific to your organization's content filtering or device management settings.

1. 1. The easiest way to do this is to test logging in to central.robokind.com using a personal device not connected to the same network, for example from a phone or home computer. (You can safely forward the password reset e-mail to a personal e-mail address since it does not contain an actual password).

   2. If this is successful, then the most likely cause of the issue is an Allow-listing rule. Please contact your information technology team, and ask them to verify that www.robokind.com, learn.robokind.com, and robokind.us addresses are classified as allowed educational software.

   3. If the issue remains, it may be related to device restrictions. Please work with your IT department to determine if there are any settings that can be adjusted to enable access.

What should I do if I didn't receive a password reset email?

If you do not receive the reset link to your email within 10 minutes, please review the following:

1. Most organizations have spam filtering software at one or more levels.

   1. Check your spam folder by searching for an email from support@robokind.com

      1. If you see your password reset email in your spam folder, you will need to move it to your inbox.

      2. Within your email inbox settings, add support@robokind.com to your safe senders list.

   2. If no email was received whatsoever, submit a support ticket with your IT team to request allow-listing the support@robokind.com email address so that your entire organization can receive emails.

   3. If your team uses G-Suite for email (or some other filter that requires specifying allow listed e-mail addresses by IP address), they can allow list the IP Address 184.168.131.241 or domain name robokind.com.

2. After allow listing, if you are still unable to receive a password reset e-mail, please submit a support request.

   1. In your request description, please include:

      1. E-mail address of the account(s) not receiving the e-mails 

      2. Name of your organization's e-mail software (i.e. Microsoft Outlook, gmail, webmail.php, etc.)

      3. Name of your email spam filtering software at the organization level, if applicable.