Is your robot struggling to power on, or will not remain powered on when the power cord is disconnected?
If you are experiencing issues with powering on your robot, there are a few troubleshooting steps you can try.
If your robot is not powering on, let's make sure power is flowing and the battery is installed correctly.
First, check the power supply cord and make sure it has a green light indicating that it is receiving power. This will ensure that the power supply is functioning properly.
Next, ensure that the power switch on the Robot's foot is in the on position. Sometimes, the switch may accidentally get turned off, so double-checking its position can resolve any power issues.
Additionally, check to make sure that a battery is installed in the robot. If there is no battery present, the robot will not be able to power on.
Learn more about installing your robot's battery >
Furthermore, inspect the back of the robot for red and/or green lights below the port where the power cord is plugged in. These lights indicate the status of the power connection and can provide further insight into any power-related problems.
If the power supply is functioning properly and the battery is correctly installed, but your robot is still not powering on, let's move on to troubleshooting the issue.
If you are still facing difficulties with powering on the robot even after installing a fully charged battery, there are a couple of additional steps you can take. First, ensure that the battery has charged to its full capacity, which typically takes at least 1 hour. Insufficient charging time can sometimes prevent the robot from powering on properly.
If the problem persists, try removing the battery from the robot and observe if this makes a difference in being able to power on the robot using the power switch. This step can help determine if there is a potential issue with the battery itself.
If you are still unable to power on your robot, please submit a support ticket >
Is power flowing, but your battery life is shorter than expected?
If you find that the battery life of your robot is shorter than expected, keep in mind that new robots are designed to have a battery life of approximately 60 minutes. However, this duration may be shorter under heavy usage or when batteries have aged.
To address this issue, try replacing the battery that has been installed in the foot of the robot and allow it to fully charge. A fully charged battery can help optimize the robot's performance and extend its battery life.
Do you need to request a new battery for your robot? >